Insights
Here you can find information through articles, downloads and other materials to help you get started on your journey of discovery.
Change For Good
Bernard Ross and Omar Mahmoud
Here is the only book specifically written for charities and non-profits to explore how behavioural economics and neuroscience can help achieve social goals, changing behaviour to positive choices.The summary download offers you insights into the basic ideas behind behavioural economics, neuroscience and evolutionary psychology.
EASIEST- a framework to plan your communication
In this framework Bernard Ross explains some key principles to make sure it’s EASIEST for your stakeholders – donors to service users – to make the right choice.
An introduction to Decision Science
Every day we make as many as 35,000 decisions. Some are relatively trivial: about what to have for breakfast, which route to take to work, about which shoes to wear. Others we may consider to be more serious, whether to rent this particular house, who to date or marry, or whether a loan is a relatively good deal.
Helping Supporters Choose: Putting the science into cultural fundraising
Marina Jones, Dana Segal and Bernard Ross
Learn the secrets of creating an effective decision architecture for your fundraising campaigns.
DownloadNeuromarketing Books: A Selected Reading List
Adapted from an original list by Roger Dooley.
Looking to learn more about neuromarketing, or the scientific side of social marketing and business? There are a whole range of books out there and it can be hard to know where to start. To get you going, we’ve put together a select list of 12 key reads by some of the top thinkers on the subject.
Predictably Irrational: The Hidden Forces That Shape Our Decisions
Dan Ariely (@danariely)
Why do smart people make irrational decisions every day? The answers will surprise you. In this book, behavioural economist Dan Ariely cuts to the heart of our strange behaviour, demonstrating how irrationality often supplants rational thought and that the reason for this is embedded in the very structure of our minds. Ariely combines everyday experiences with psychological experiments to reveal the patterns behind human behaviours and decisions. Although this isn’t exactly a marketing or business book, these lessons will convince even the most sceptical businessperson that non-conscious influences on decision-making are both real and important.
Buy
Decoded: The Science Behind Why We Buy
Phil P. Barden (@philbarden)
Barden’s book uses decision science to explain the motivations behind consumer choices, and specifically how this can be valuable to marketing. He deciphers the ‘secret codes’ of products, services and brands to explain how they influence our purchase decisions. Combining insights from behavioural economics, psychology and neuroscience, Decoded shows how marketers can apply this knowledge to great effect with a pragmatic framework and guidelines. It is packed with case studies and detailed explanations, making it clear and easy to understand for anyone interested in understanding consumer behaviour.
Buy
Influence: The Psychology of Persuasion
Robert Cialdini (@RobertCialdini)
This classic book on persuasion explains the psychology of why people say “yes” – and how to apply these understandings. Dr Cialdini draws on 35 years of rigorous, evidence-based research to present the six universal principles of influence that marketers still use every day. You will learn to become a skilled persuader, and how to defend against them. Terms like “social proof” and “scarcity” are part of every marketer’s lexicon today – this is the book started it all. It is just as applicable today as when it was first released.
Buy
Pre-Suasion: A Revolutionary Way to Influence and Persuade
Robert Cialdini (@RobertCialdini)
Three decades after writing his bestselling Influence, Cialdini delivered a sequel that extends that classic work in several ways. He offers revelatory new insights into the art of winning people over: it isn’t just what we say or how we say it that counts, but also what goes on in the key moments before we speak. Cialdini reveals how to master the world of ‘pre-suasion’, where subtle turns of phrase, tiny visual cues and apparently unimportant details can prime people to say ‘yes’ before they are even asked. And, a big surprise for persuasion experts – Cialdini adds a seventh principle of influence to the long-established six!
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Brainfluence: 100 Ways to Persuade and Convince Consumers with Neuromarketing
Roger Dooley (@rogerdooley)
Brainfluence is a top neuromarketing book, which explains how to practically apply neuroscience and behavioural research to better understand consumers’ decision-making patterns. This can then improve marketing strategies. It is divided into 100 short chapters, each starting with a concept based on research, and then showing how that can be applied in a practical way. Brainfluence is designed to be accessed in any order, so readers can jump around and find what is most useful to them. This scientific approach to marketing has helped many well-known brands and companies determine how to best market their products to different demographics. Dooley also includes ideas for small businesses and non-profits, proving the wide-ranging value of neuromarketing.
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Friction: The Untapped Force That Can Be Your Most Powerful Advantage
Roger Dooley (@rogerdooley)
Published this year, Dooley’s latest book is Friction. It explores the idea that Amazon, Netflix, Google, and Uber all have one thing in common: they have built empires on making every interaction effortless for customers. In today’s world of instant connectivity and customer empowerment, the speed and efficiency of business transactions determine ultimate success or failure. Dooley explains how every business (or company, non-profit etc.) can gain a competitive edge by reducing those points of friction. By identifying roadblocks and altering them, use this book to create positive, lasting change.
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Hooked: How to Build Habit-Forming Products
Nir Eyal (@nireyal)
In this book, Eyal reveals how successful companies create products that people can’t put down – and shows how you can do it too. Using years of research, consulting and insights from practical experience, Hooked explores how to create user habits that stick and explains how products influence our behaviour. Eyal’s Hooked Model is a four-step process embedded into the products of many successful companies, to subtly encourage customer behaviour and form habits. This book is not abstract theory, but a how-to guide for building better products.
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Thinking, Fast and Slow
Daniel Kahneman
Thinking, Fast and Slow is an essential and fundamental guide to how humans think. A Nobel Prize winning economic and psychological thinker, Kahneman explains how two “systems” in the mind make decisions. One system is fast, intuitive and emotional. The second is slower, more deliberative and logical, but they work together to shape our judgements and decisions. This book exposes both the capabilities and biases of fast thinking and reveals the pervasive influence of intuitive impressions on our thoughts and behaviour. It then explores how to tap into the benefits of slow thinking, to give a comprehensive explanation of why we make decisions the way we do. The book is very readable for non-scientists and has been a best-seller since its release.
Buy
Buyology: Truth and Lies About Why We Buy
Martin Lindstrom (@MartinLindstrom)
Most anti-smoking campaigns inadvertently encourage people to smoke. Product placement in films rarely works. The scent of melons helps sell electronic products. These are just some of the lessons from Lindstrom’s ground-breaking three-year study of what really makes consumers tick. He worked with organisations around the world, using brain-scanning technology to test what people actually feel about certain advertising techniques and products. Buyology is the result. It shows how much we deceive ourselves when we think we are making considered decisions, and how factors like childhood memories and religious beliefs shape our tastes and decisions.
Brandwashed: Tricks Companies Use to Manipulate Our Minds and Persuade Us to Buy
Martin Lindstrom (@MartinLindstrom)
Following on from Buyology, in this book Lindstrom explores and exposes the full extent of psychological tricks and traps companies devise to persuade us to buy. Writing from the perspective of a consumer advocate, he offers an insider’s view into how big brands use marketing and adverts to manipulate shoppers into spending money. For instance, advertisers and marketers target children before they have even been born, try to capitalise on public panic over diseases or extreme weather events and even make products (like some lip balms) chemically addictive. This might sound scary, but it is an essential insight into industry techniques.
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Change for Good: Using Behavioural Economics for a Better World
Bernard Ross (@bernardrossmc) & Omar Mahmoud
This book is about how human beings make decisions, and how anyone involved in the field of social change can use decision science to help make these decisions positive. Drawing on a decade of research in behavioural economics, neuroscience and evolutionary psychology, Change for Good provides a powerful yet practical toolkit for everyone: from fundraisers and campaigners to policy makers and educators. It offers advice on how to raise more funds or help people improve their diets, showing how techniques commonly used in commercial settings can be applied to the social sector.
Buy
Nudge: Improving decisions about Health, Wealth and Happiness.
Richard Thaler (@R_Thaler) & Cass Sunstein (@CassSunstein)
Thaler is another Nobel Prize winner, and the ideas in Nudge are central to his win. This book is about how we make choices, from small ones about what to have for lunch, to bigger decisions about financial investments and our children’s education. It shows that no choice is ever presented in a neutral way, and we are all susceptible to the biases that can lead to bad decisions. But knowing how people think can help to create a “choice architecture” that nudges people towards the best decisions. Today, governments and businesses have applied Thaler and Sunstein’s behavioural science approach in the real world, helping more people to save for retirement, or become organ donors.